Questions, answered.
Everything you might want to know about how we work and how your support is used.
Are you a registered charity?
Not yet. We have applied to register as a Charitable Incorporated Organisation (CIO) with the Charity Commission for England and Wales, and our application is currently awaiting review.
Until that is complete we describe ourselves as an initiative rather than a charity, because we think it matters to be accurate about it. We will publish our registration number here as soon as it is issued.
In the meantime, we are governed by three trustees and every project is documented and costed. If you are considering fundraising for us and need more detail for your own due diligence, please get in touch, we will send you whatever you need.
Who runs Haboba’s House?
Haboba’s House was founded in April 2025 by Sarah Abuzeid, an architect who previously worked in the UK taking buildings from design through to construction.
The organisation is governed by three trustees, including Sarah.
The work itself is carried out by a team of Sudanese coordinators, builders and tradespeople who assess each building, price the work, source materials locally, carry out the repairs and document progress. They are not delivering someone else’s plan from abroad, they bring the local knowledge and construction experience that makes any of this possible.
Sarah takes no salary from Haboba’s House.
How do you determine which families receive support?
Haboba’s House evaluates each case individually, with priority given to families who are currently in Sudan. These are the people most affected and many of them are living in extremely difficult conditions, without safety or support.
Why repair buildings when people need food and medicine?
Both are needed, and emergency aid saves lives, but it is designed to keep people alive, not to help them rebuild.
There is extraordinary work happening across Sudan on food, medicine and emergency shelter. Far less is happening on the buildings themselves. Families return to houses that are still standing but no longer safe: stolen ceilings, burnt wiring, collapsed walls, doors that do not lock.
A repaired roof keeps a family safe for years. A restored classroom serves hundreds of children. A reopened shop supports a household indefinitely, and means that family no longer needs aid at all.
Emergency aid helps people survive. Recovery helps people rebuild their lives. We work on the second, and we think it should not have to wait for the conflict to end.
How long does a project take?
Faster than most people expect. A home or a small business is often repaired in around three days. Community buildings such as schools usually take one to two weeks, and larger ones are delivered in phases as funding allows.
The limit on our work is almost never capacity. It is funding.
What payment methods do you accept?
We are currently accepting donations through Donorbox. You can contribute using a variety of payment methods, including credit/debit cards and Apple Pay, with payments processed securely by Stripe. When you donate, you’ll be able to choose the option that works best for you.
Can I set up a monthly donation?
Yes! When you donate through Donorbox, you can choose to make a one-time or monthly contribution to our All Projects Fund. Recurring donations allow us to plan ahead and provide consistent support.
How much of my donation actually reaches Sudan?
Almost all of it.
The only cost deducted from a UK donation is the fee charged by our donation platform and the card processing fee that goes with it, together around 4.75%. Donations made in other currencies carry a small additional currency conversion cost.
How can I be sure my donation is going to the right place?
Every project is identified through a structured assessment process and verified by trusted local coordinators in Sudan. We only support families and community buildings that have been personally assessed and confirmed to be in need.
Donations are used specifically for building materials, labour, and essential repairs. We do not distribute cash to beneficiaries. The only amount deducted before funds reach Sudan is our donation platform’s processing fee, together with the card fee that comes with it, around 4.75% in total.
We are committed to transparency about how funds are used and the repairs they make possible. Donors are always welcome to contact us with questions about specific projects or how their donation has been used. We believe trust is built through openness.
Can I volunteer or get involved beyond donating?
Amplifying our message and sharing our posts on social media are incredibly valuable ways to contribute. If you would like to get involved with fundraising, please get in touch!
Can Haboba’s House refund donations?
If you believe there has been an error with your donation, contact us at habobashouse@hotmail.com within 14 days of the transaction and we will refund it in full. After 14 days, get in touch anyway: if the funds have not yet been allocated to a project we will still refund them, and if they have already been spent on materials or labour we will explain exactly where they went and work with you on the best solution. We aim to respond to every refund request within 5 working days.
Still have a question?
The fastest way to reach us is on Instagram or WhatsApp. We aim to respond within three days.